Здравствуйте! Спасибо за Ваше обращение. Мы связались, обсудили ситуацию по Вашему заказу и выяснили подробности: заказ был отправлен на следующий день после оформления, товар пришел в целости, проблема была в том, что транспортная компания СДЭК пересчитала в процессе доставки стоимость в большую сторону на 290 руб. Мы компенсировали Вам разницу 09.12.21. Спасибо за понимание и хорошего Вам дня!
Здравствуйте! Спасибо за Ваше обращение. Мы связались, обсудили ситуацию по Вашему заказу и выяснили подробности: заказ был отправлен на следующий день после оформления, товар пришел в целости, проблема была в том, что транспортная компания СДЭК пересчитала в процессе доставки стоимость в большую сторону на 290 руб. Мы компенсировали Вам разницу 09.12.21. Спасибо за понимание и хорошего Вам дня!
Очень долго формируют заказ. Оператор несколько раз звонит переспрашивает фамилию, причём, операторы всегда разные. Делал несколько заказов, последний вообще разочаровал...
Александр, спасибо за Ваше мнение. Мы постоянно работаем над улучшением качества обслуживания и доставки. Что касается нескольких звонков от наших сотрудников – иногда действительно лучше уточнить все данные, чтобы корректно отправить заказ в доставку; каждым заказом на разных этапах занимаются несколько человек для исключения возможных ошибок. Надеемся на Ваше понимание и ещё раз спасибо за обращение!
Александр, спасибо за Ваше мнение. Мы постоянно работаем над улучшением качества обслуживания и доставки. Что касается нескольких звонков от наших сотрудников – иногда действительно лучше уточнить все данные, чтобы корректно отправить заказ в доставку; каждым заказом на разных этапах занимаются несколько человек для исключения возможных ошибок. Надеемся на Ваше понимание и ещё раз спасибо за обращение!
Спасибо за Ваше мнение и оценку – давайте попробуем разобраться и исправить ситуацию. Мы дошлем крепления, если была какая-то проблема по комплектности. Пожалуйста, свяжитесь с нами по телефону +7 (831) 262-17-88, чтобы уточнить все детали.
Спасибо за Ваше мнение и оценку – давайте попробуем разобраться и исправить ситуацию. Мы дошлем крепления, если была какая-то проблема по комплектности. Пожалуйста, свяжитесь с нами по телефону +7 (831) 262-17-88, чтобы уточнить все детали.
Евгений, спасибо Вам за добрые слова! Ассортимент, цены и удобный сервис для клиентов – наши приоритеты. Над улучшением скорости комплектования и отправки заказов мы работаем постоянно. К сожалению, это зависит не только от нас, но и от поставщиков (производителей). Хорошего Вам дня!
Евгений, спасибо Вам за добрые слова! Ассортимент, цены и удобный сервис для клиентов – наши приоритеты. Над улучшением скорости комплектования и отправки заказов мы работаем постоянно. К сожалению, это зависит не только от нас, но и от поставщиков (производителей). Хорошего Вам дня!
Максим, благодарим за высокую оценку нашей работы – всегда рады помочь, обращайтесь!
Максим, благодарим за высокую оценку нашей работы – всегда рады помочь, обращайтесь!
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