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заказ был оформлен 20 января, доставка по условиям заказа должна быть 24-28 января. Фактически доставили 30 января, не предупредив о переносе. качество и сроки доставки неудовлетворительные
Спасибо за Ваш отзыв! Приносим свои извинения за задержку вашего заказа. В декабре была сильная нагрузка на курьерскую службу, к сожалению с нашей стороны не смогли скорректировать реальные сроки доставки.
Спасибо за Ваш отзыв! Приносим свои извинения за задержку вашего заказа. В декабре была сильная нагрузка на курьерскую службу, к сожалению с нашей стороны не смогли скорректировать реальные сроки доставки.
• Курьер приехал не в то время
• Заказ доставили не в тот день
Комментарий:
Посмотреть товар не дали, сказали, что только после оплаты. Чек не дали.
Доставка была запланирована через неделю после заказа, но привезли на след день. Хорошо, что я был дома.
Спасибо за Ваш отзыв! По факту отказа в визуальном осмотре и отсутствие чека товара сейчас проходят проверки курьера и выясняются причины отказа в осмотре. Не могли бы указать Вашу почту, мы пришлем Вам электронный чек.
Спасибо за Ваш отзыв! По факту отказа в визуальном осмотре и отсутствие чека товара сейчас проходят проверки курьера и выясняются причины отказа в осмотре. Не могли бы указать Вашу почту, мы пришлем Вам электронный чек.
Спасибо за Ваш отзыв! Не могли бы уточнить что вам не привезли или привезли не то. Напишите нам о Вашей проблеме на нашу почту order@cit.ru и мы в кратчайшие сроки решим данную проблему.
Спасибо за Ваш отзыв! Не могли бы уточнить что вам не привезли или привезли не то. Напишите нам о Вашей проблеме на нашу почту order@cit.ru и мы в кратчайшие сроки решим данную проблему.
Спасибо за Ваш отзыв!
Не могли бы описать Вашу проблему более подробно на нашу почту: order@cit.ru, какого товара не было в заказе? Были ли у Вас до отправка или возврат денежных средств?
Спасибо за Ваш отзыв!
Не могли бы описать Вашу проблему более подробно на нашу почту: order@cit.ru, какого товара не было в заказе? Были ли у Вас до отправка или возврат денежных средств?
Курьер не смог со мной состыковаться и доставить заказ в удобное для меня время, либо место. Пришлось ехать забирать заказ самому в пункт выдачи Boxberry на другой конец города. При этом за доставку курьером заплачено было 49 руб.
Заказ пришёл на день позже и тот в пункт выдачи. Мне позвонили и сказали, что курьер сможет привезти только через 5 дней.
Несогласованность Яндекса и перевозчика приводит к нарушению сроков доставки.
ЦИТ.ру, 70574530. Заказ пришёл в пункт выдачи Boxberry. Специалист на точке объяснила, что они передают в Москву по каким дням работает курьер (два раза в неделю) и не понимает почему мне выставили такие сроки.
ЦИТ.ру, 70574530. Заказ пришёл в пункт выдачи Boxberry. Специалист на точке объяснила, что они передают в Москву по каким дням работает курьер (два раза в неделю) и не понимает почему мне выставили такие сроки.
при оформлении заказа был выбор
-Курьерская доставка
от 1 до 3 дней
Доставка осуществляется курьером магазина ЦИТ.
-Служба доставки СДЭК (Посылка до пункта выдачи)
-Доставка boxberry (Пункт выдачи Boxberry)
-Доставка boxberry (Пункт выдачи Boxberry (Оплата при получении))
-Доставка boxberry (Курьерская доставка)
мною был выбран первый вариант. со мной связался менеджер, мы с ним обговорили, что доставка будет в понедельник к 8 часам вечера.
Заказ был сделан в пятницу. срок доставки 1-3 дня, ну ок, подумал я. в понедельник жду 2 доставки, монитор и цит.ру и кронштейн для него из другого магазина. время подходит, кронштейн приехал, а монитор нет, зато приходит смс от boxberry что мол, мой заказ отправлен в город получателя.
вторник - монитора нет, зато заказ попал в сортировочный пункт и снова в город получателя. и так он ещё 10 раз обрабатывался. В ЧЕТВЕРГ в 9:30 звонок от курьера - буду у вас через час. я говорю что договаривался на 20, он говорит в нашей службе доставки такое не возможно. звоню в cit.ru, а там мне рассказывают, что да заказ ко мне должен был приехать в понедельник. но курьерская служба доставки от магазина это и есть boxberry! Да неужели?
1)не соответствие описание на сайте предоставляемым услугам
2)менеджеры вводят в заблуждение.
Комментарий:
ничего из того о чём договаривались не было предоставлено. Заслуженный негативный отзыв. хотел бы добавить скрины, но почему-то в отзывах о магазинах нет такой возможности
Спасибо за Ваш отзыв! Нам очень жаль что Ваш заказ так сильно задержали. В сентябре наблюдались высокие нагрузки на курьерскую службу, поэтому некоторые заказы доходили с задержкой (о данной проблеме менеджер должен был Вас оповестить, сейчас проверяется информация почему менеджер этого не сделал). Курьерская доставка магазина и курьерская доставка Boxberry это разные тарифы, в периоды высоких нагрузок мы используем сторонние службы доставки.
Спасибо за Ваш отзыв! Нам очень жаль что Ваш заказ так сильно задержали. В сентябре наблюдались высокие нагрузки на курьерскую службу, поэтому некоторые заказы доходили с задержкой (о данной проблеме менеджер должен был Вас оповестить, сейчас проверяется информация почему менеджер этого не сделал). Курьерская доставка магазина и курьерская доставка Boxberry это разные тарифы, в периоды высоких нагрузок мы используем сторонние службы доставки.
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