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Очень длительное обслуживание на складе. При этом сложилось впечатление, что приезжают какие-то мутные личности и обслуживаются без очереди. Это же сразу видно, очередь электронная
Магазин даже не знал, что у них не работает пункт выдачи, указанный на сайте. Они отправили заказ, я пришла забирать по адресу, столкнулась с закрытой дверью, а сотрудники, которым я звонила узнать, как же мне забрать заказ, если пункт выдачи не работает, совсем ничего не могли ответить.
Комментарий:
Хорошо только, что предоплаты не было и я не так сильно переживала, т.к. деньги были все еще у меня. Из магазина мне перезвонили через день, не извинились, но сказали, что заказ ждет меня в пункте выдачи (совсем другом, а тот, оказывается, уже не работает)
В итоге все закончилось хорошо, но я потеряла полдня на разъезды и разговоры по выяснению того, где же мой заказ
Shop-Profit, номер 65981.
И вот нашла смс от 28.08.20 по заказу:
Заказ, сделанный вами в shop-profit, поступил в пункт выдачи по адресу: ул. Хайдара Бигичева, д. 22. Номер для получения: 8125687. Сумма к оплате: 2800 руб. 4biz.ru
Shop-Profit, номер 65981.
И вот нашла смс от 28.08.20 по заказу:
Заказ, сделанный вами в shop-profit, поступил в пункт выдачи по адресу: ул. Хайдара Бигичева, д. 22. Номер для получения: 8125687. Сумма к оплате: 2800 руб. 4biz.ru
Здравствуйте, Елена.
Приносим Вам извинения за доставленные неудобства. Нам очень жаль, что из-за несогласованных действий наших партнёров, Вы не смогли получить свой заказ, в заранее выбранном пункте выдачи. Но это скорее исключение из правил.
Благодарим Вас за отзыв. Ваше замечание поможет в работе над улучшением нашего сервиса.
С уважением, отдел качества по работе с клиентами.
Здравствуйте, Елена.
Приносим Вам извинения за доставленные неудобства. Нам очень жаль, что из-за несогласованных действий наших партнёров, Вы не смогли получить свой заказ, в заранее выбранном пункте выдачи. Но это скорее исключение из правил.
Благодарим Вас за отзыв. Ваше замечание поможет в работе над улучшением нашего сервиса.
С уважением, отдел качества по работе с клиентами.
Ранец внешне и по цвету соответствовал описанию насайте
Недостатки:
Ранец пришел с разрезом на дне ранца с вешней стороны, при получении заказа и осмотре товара не обнаружила сразу дефект, а только лишь дома, приятное впечатление от покупки не состоялось
1. Долгая доставка: в назначенный при оформлении заказа день не было никакой информации о ходе доставки. Плюс неделя ожидания, относительно этой даты.
2. Неудобная оплата: только онлайн и только перед отправкой заказа. На самовывозе оплатить ее дают, из-за этого увеличивается время подготовки заказа к отправке.
Здравствуйте Игорь!
Получение заказа в пунктах самовывоза наших партнеров, не самый быстрый вариант получения заказа.
Доставка курьером не доставила бы Вам описанных неудобств.
Приносим Вам извинения за доставленные неудобства.
Ваше замечание поможет в работе над улучшением нашего сервиса.
С уважением, отдел качества по работе с клиентами.
Здравствуйте Игорь!
Получение заказа в пунктах самовывоза наших партнеров, не самый быстрый вариант получения заказа.
Доставка курьером не доставила бы Вам описанных неудобств.
Приносим Вам извинения за доставленные неудобства.
Ваше замечание поможет в работе над улучшением нашего сервиса.
С уважением, отдел качества по работе с клиентами.
Здравствуйте!
Приносим Вам извинения за доставленные не удобства.
Ваше замечание поможет в работе над улучшением нашего сервиса.
С уважением,отдел качества по работе с клиентами.
Здравствуйте!
Приносим Вам извинения за доставленные не удобства.
Ваше замечание поможет в работе над улучшением нашего сервиса.
С уважением,отдел качества по работе с клиентами.
Заказывали картриджи для принтера, все оказались нерабочими. До этого всегда покупали такие же, но в другом интернет-магазине, все было норм. Пришлось выбросить в помойку, хорошо, хоть цена была невысокая
Здравствуйте!
Если Вас не устроило качество, Вам необходимо было обратиться в отдел Гарантийного обслуживания (информация присутсвтует у нас на сайте в закладке "Контакты")
К сожалению возникают случаи, когда производители допускают брак.
Приносим Вам извинения за доставленные не удобства. Но это скорее исключение из правил. В любом случае, спасибо Вам за заказ и отзыв.
С уважением,отдел качества по работе с клиентами.
Здравствуйте!
Если Вас не устроило качество, Вам необходимо было обратиться в отдел Гарантийного обслуживания (информация присутсвтует у нас на сайте в закладке "Контакты")
К сожалению возникают случаи, когда производители допускают брак.
Приносим Вам извинения за доставленные не удобства. Но это скорее исключение из правил. В любом случае, спасибо Вам за заказ и отзыв.
С уважением,отдел качества по работе с клиентами.
К сожалению, одна из заказанных рам была бракованной (разбит угол пластика на стенде).
При получении мы не вскрывали упаковку. Всё было хорошо и аккуратно упаковано, не возникло сомнений в качестве.
Уже после вскрытия поняли, что одна рама испорчена, но времени на возврат/обмен уже не было.
Благодарим Вас за отзыв.
Приносим свои извинения за доставленное неудобство. Но это скорее исключение из правил.
С уважением,отдел качества по работе с клиентами.
Благодарим Вас за отзыв.
Приносим свои извинения за доставленное неудобство. Но это скорее исключение из правил.
С уважением,отдел качества по работе с клиентами.
Читать дальше
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