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Очень плохая доставка. Никто ничего не сообщает. Сорвали все графики. Теперь все начинаю покупать в ОЗОНЕ. Там на 2 порядка лучше и корректнее общение.
• Товар повреждён
• Курьер был невежлив
• Курьер не сообщил, когда приедет
• Курьер приехал не в то время
Комментарий:
Договорились на доставку в 19:00.в 18:30 пришло сообщение "оценки товара",но радиатора у меня не было.
На сообщение в чем проблема,никто не отвечал и статус перешёл в режим "уточняем будущую дату доставки".в 20:30 приехал курьер без предупреждения и на мое отсутствие дома был возмущен ,что ему пришлось 1,5 часа меня ждать,хотя подошёл я через пол часа.
После вскрытия посылки,мною был обнаружен заводской брак,на попытку создать возврат мне ответили сообщением ,что в течении 24 часов свяжутся со мной для более удобного способа возврата.прошло 2-е суток а статус так и не сменился и никто ничего не решил.магазин с радиатором хотел решить вопрос по замене ,но только в свое удобное время ,думая ,что все сидят и ждут их ,когда они надумают произвести замену.
Продавца не советую категорично!Шлют брак и решать ничего не хотят,даже по своей вине.При заказе у них ,потратите свое драгоценное время и нервы.Лучше на 100 рублей взять у другого производителя,но быть уверенным в своем спокойствие.
Отвратительная доставка. 14 должны были привезти, ни звонков ни ответа когда и где товар!!! В поддержку написала , попросила номер телефона курьера-не дали!!!!15 написали что ожидайте привезем . Целый день прождала , в итоге не привезли и опять ни звонков ни извещений. Здесь моя душа не выдержала пишу поддержку, она тоже не знает, что и как ?? Вечером звонит робот и говорит что ожидайте доставку 16 в течение всего дня, а на утро 16 я вызвала мастера!!! Нет слов!!!!Подвели ужасно. В итоге еле еле дозвонилась менеджеру по доставке и сказала что бы привезли в пункт выдачи, я сама забрала товар.
В комплекте не оказалось оконного адаптера, хотя в инструкции указано что должен быть. Из за этого установка кондиционера отложилась на время, пока не будет найден адаптер
Месяц назад
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