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Конечно не все идеально было, заказ задержался, так ещё микрофон пришел поцарапанный. Хотелось бы за 20к все же целые наушники, в остальном пока что нет нареканий
Если что-то сломалось, готовьтесь заплатить деньги за обратную пересылку и подождать .
Комментарий:
Купила клавиатуру. Спустя несколько месяцев перестала работать кнопка. Обратилась 23.04.2021г. с заявлением о возврате денег и отправила по почте неисправный товар. 29.04.2021г. товар был получен. Подтвержден гарантийный случай. Деньги за товар и за пересылку вернули только 06.05.2021г. Телефон тех поддержки чаще всего не берут трубку.
Ну эт разер. Если хотите красотулечную и качественную компьютерную технику с вырвиглазной подсветкой, то Вам сюда. Они классные в этом.
Недостатки:
UPD: Попалась бракованная мышь или просто не повезло.
Возможно товары из бюджетной линейки у них не очень.
Комментарий:
UPD: спустя две недели работы мышки сломалось нажатие на колесо прокрутки. 6 июня обратился в гарантийный отдел razer, крайне затянутое ожидание каких-либо действий от поддержки, ибо только 15 июня получил предложение отправить мышку на проверку в сервисный центр отправить можно только по почте), несмотря на то, что он расположен в городе моего проживания. На почте отдал 400 рублей за отправку посылки. 18 числа посылка пришла к ним и до 25 июня тишина.
Затем со мной связались и выслали новую мышь. Каких-то извинений или компенсации за всё не получил.
Пока она больше лежала сломанной или ездила по почте, чем я ей пользовался) Так что сами думайте, стоит того или нет. Возможно мне просто не повезло, но поддержка в любом случае не очень.
Не нужно волноваться о гарантии;
Быстро перезвонили;
Недостатки:
Доставка с опозданием на 2 дня
Комментарий:
Сделал заказ на 20+ т.р., оплатил онлайн, с менеджером договорился на доставку на следующих день - это был праздник, потому я даже приятно удивился.
В назначенный день уже ближе к вечеру (~16 часов) вместо курьера мне позвонил менеджер и сказал, что доставки не будет, потому что транспортная компания не осуществляет доставку по праздникам. На вопрос, стоит ли ждать доставку на следующий день, мне ничего внятного не ответили, но обещали позвонить.
На следующий день ждал звонка до 15. Не дождался и позвонил сам. Оказалось, что со стороны продавца никакой связи по моему вопросу с транспортной компанией не осуществлялось, и менеджер попросил время на уточнение, пообещав связаться со мной. Минуло ещё полтора часа, и мне опять пришлось звонить самому. Менеджер спохватился и попросил ещё 20 минут. Хотя бы в этот раз (третий) мне перезвонили, но опять "завтра".
Итог:
- половина праздничного дня в ожидании;
- пришлось отвлекаться от работы, чтобы самому позаботиться о своём заказе;
- пятничный вечер дома в ожидании;
При прошлом заказе, который оплачивался наличными при получении, всё было в срок. Когда оплатил заранее, то как будто бы стал уже не интересен.
"Это не наша вина" - говорил менеджер.
Ребята, может вина и не ваша, но почему это должны быть мои проблемы? Заказ я сделал у вас, а не у вашей транспортной компании.
А если ли бы я заказывал в подарок, то как бы выглядел в глазах друзей? Да, это были бы уже мои проблемы, и кажется у них есть только одно решение.
1. Ситуация с купоном на 500 руб. на первый заказ и бесплатной доставкой, которые обозначены на главной странице, отбила желание делать здесь заказ. Купон, оказывается, действует при заказе от 7 тыс. (узнается из письма магазина с купоном), доставка - от 6 тыс. (нужно порыться в условиях доставки на сайте). Если бы на сайте сразу это было написан - никаких проблем, но такие вот умолчания сильно раздражают.
2. Отсутствие в основных кэшбек-сервисах.
5 лет назад, Санкт-Петербург
Ещё 5010 человек поставили магазину оценку, но ничего не написали о нём
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