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Заказали светодиодную люстру, долго выбирали, остановились на лучшем варианте,оплатили онлайн, в итоге привёз курьер через яндекс такси вручил и быстро ретировался, войдя в квартиру хотела дождаться мужа с работы, чтобы вместе открыть, но смутила коробка, показалось маленькой для люстры. Открыла и.... , какие то пластмассовые круги завернутые в прозрачный пакет, открыла фото нашей люстры и там вообще другая конструкция. Название модели отсутствовало, фото люстры-нет, аннотация отсутствовала, инструкция сборки отсутствовала. Просто картонная коробка внутри с пластиком в пакетах. Если это и люстра, то не та, что мы заказывали и отсутствие хоть какой то аннотации вообще ввело в ступор. В итоге написала им, что привезли не то, вместо того, чтоб исправить ошибку и привезти наш оплаченный товар, быстро разобраться по штрих кодам, номером заказа, адресом и забрать своё недоразумение они мне выслали целый инструктаж, чтобы я через личный кабинет оформила возврат, чтобы я на фотографировала им фото, но размер должен быть не больше 16 мб, написать им что не так, прикрепить фото, отправить, упаковать недоразумение тщательно и ждать 10 дней возврата средств в лучшем случае. В лучшем потому что они 10 дней ещё будут думать, разбираться и тд.На что я им написала_"вы нормальные "? Во первых фото я выслала сразу в службу поддержки, где я им найду плохой фотоаппарат чтоб сделать маленький размер фото, у меня в телефоне фотографирует чёткие, большого размера фотографии. Чем их не устраивают хорошие фото, что уже отослала, во вторых мне не нужен их возврат. Лампу привезите, что мы заказали и оплатили. Лампа ромбовидная. А не это недоразумение, что привезли. Настолько не квалифицированный сервис, что мне хватило одного раза, чтоб больше на яндекс маркете никогда больше ничего не заказывать. В чём сложность извиниться, прислать курьера с правильным заказом и забрать свой?! Нет, они устраивают шапито квест с препятствиями , чтоб клиент добился наконец своего заказа, оплаченного онлайн
Заказ оформлял по месту работы. Товар доставили по месту, но отдали секретарю, без проверки каких либо документов. Не было возможности проверить товар на состав и повреждения.
Добрый день. Очень рады, что Вам подошла данная люстра =) Спасибо за отличную оценку.
Добрый день. Очень рады, что Вам подошла данная люстра =) Спасибо за отличную оценку.
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